Confidentiality
We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past customers and their clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our customers and associates.

Ethics
We always conduct our services honestly and honourably, and expect our customers to do the same. Our advice, strategic assistance and the methods imparted through our services and training, take proper account of ethical considerations, together with the protection and enhancement of the moral position of our customers and their clients.

Duty of care
Our actions and advice will always conform to relevant law, and we believe that all businesses and organisations, including Life-clouds, should avoid causing any adverse effect on the human rights of people in the organisations we deal with, the local and wider environments, and the well-being of society at large.

Contracts
A contract will automatically exist as soon as the templates have been purchased. If training or other services are being purchased a contract will usually be in the form of a detailed proposal, including aims, activities, costs, timescales and deliverables. The quality of our service and the value of our support provide the only true basis for continuity. We always use our best endeavours to fulfil our obligations and meet our contractual requirements.

Fees
Our fees are always competitive for what we provide, which is a high quality, tailored and specialised service. That said, we always try to propose solutions which accommodate our customers' available budgets and timescales. Wherever possible we agree our fees and basis of charges clearly in advance, so that we and our customers can plan reliably ahead, and establish how it is to be achieved and financially justified.
Payment
Our terms are always payment in advance for templates and generally in advance for training or other services but we aim to be as flexible as possible in the way that our services are charged. Most customers prefer fixed fees and we try to fit in with what will be best or possible for the customer. We make no attempt to charge interest on late payments, so we do expect payments to be made when agreed.

Intellectual property and moral rights
We retain the moral rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect the moral and intellectual copyright vested in our clients' intellectual property.

Quality assurance
We maintain the quality of what we do through constant and on-going review with our customers and directly or indirectly with their clients, of all aims, activities, outcomes and the cost-effectiveness of every activity. We encourage feedback from our customers and always give consideration to it and act on it when necessary.

Professional conduct
We conduct all of our activities professionally and with integrity. We take great care to be completely objective in our judgement and any recommendations that we give, so that issues are never influenced by anything other than the best and proper interests of our customers and ultimately their clients.

Equality and discrimination
We always strive to be fair and objective in our advice and actions, and we are never negatively influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability.

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